МОРЯКИ ( анкеты, резюме, CV )

Hotel Marriott 5* (Belarus, Minsk) June, 2016 – October, 2016. Bar Manager  Checking that all outlets are always clean and ready for work  Managing both bar and restaurant staff  Compiles supply of the main store, so ensuring that the full range of bar products is available  Forming par stock, check lists, adjusting some of hotel rules  Controlling sales, prevent stealing, stocktaking  Drafting menus, schedules, overtimes, and cost control records  Assisting in development and construction of new strategies to generate sales  Working with cash register and cash report  Teaching bar staff to all high standarts of quality service  Guest and bar staff complains handling  Preparing all outlets for public health inspection Carnival Cruise Lines 5* (USA) January, 2014 – May, 2016. Assistant Bar Manager  Checking that the all bars and steward areas are always ready and complete  Always maintain professional, effective, and motivated working relationships across all functions, taking into account differences in cultures, backgrounds, and individual personalities  Guest complains handling  Interacts with every passenger, observing and identifying passengers' preferences and adjusting service accordingly, anticipating passengers' needs, and engaging in conversation while showing genuine interest at all times  Always respond promptly to resolve passenger requests and concerns, following up with passengers as appropriate and escalating/reporting to the Bar Manager as necessary  Demonstrate commitment to the Company’s values, beliefs, goals, and initiatives  Act as a Company representative and always portray a positive image of Carnival Cruises to all passengers, officers, and crew  Consistently uphold Core Values and the CCL philosophy  Promote a harassment-free environment at all times  Arrange VIP service January, 2012 – November, 2013. Bar Supervisor  Work with the bartender to ensure the assigned bar location is always set up correctly and open for business according to bar opening hours  Assist in properly setting up assigned bar location including counter-top, back-bar displays, marketing collateral, onboard menus, etc  Alert the bartender if any prepared beverage is not visually appealing and in line with CCL standards detailed in the Rolodex  Always keep work environment and equipment in safe operating order and perform all job duties in compliance with stated safety policies  Create an atmosphere, which encourages guests to use the bar to a maximum  Promote special offers and events  Communicating with the guest regarding the quality of food and service  Stocking of the bar from the cellar, so ensuring that the full range of products is on offer  Maintain and inventory china, glass and silver used in all areas September, 2010 – December, 2011. Bar Tender  Preparing and mixing drinks, cocktails  Serving drinks within the terms of the liquor license  Provide excellent service at the bar and the restaurant  Create an enjoyable environment for customers  Increase revenue through the sale  Complete daily inventory and prepare requisition for par stock, liquor, foods, etc. November, 2009 – June, 2010. Bar Waiter  Set up bar including all liquors, mixers, ice, garnishes, glassware and supplies  Ensure a clean, sanitized and well stocked bar  Preparing and decorating tables  Provide an immediate positive first impression to every passenger through a warm, welcoming individual greeting  Serve beverages to the guests in a friendly, courteous and timely manner  Clean up after costumers and clean work area  Maintain interior to the top condition  Silver service  Polishing glasses  Carry out accurate stock counts Hotel Ritz-Carlton 5* (UAE, Dubai) September, 2008-October, 2009. Bar Tender  Preparing and serving cocktails, wines, beer and other drinks  Serve customers in a friendly and helpful manner  Give quality, attentive service to the customers  Handling of cash and use of the cash register to provide accurate bill readings  Tracking for bill settlement Beer company "Lidskoe pivo" May, 2007-August, 2008. Sales Manager. Minsk. Belarus A strawberry farm May, 2006-October, 2006. An assistant of the storekeeper. Wisbech. UK A food factory September, 2004-March, 2005. A packer and a loader. Penrith. UK Education 2001- 2007 Belarussian state university. The faculty of Economics Qualification: Manager-economist. Minsk. Belarus 2001- 2007 Belarussian state university. The faculty of Humanity Qualification: Psychologist. Minsk. Belarus 1990- 2001 Secondary school. Minsk. Belarus Certificates  Certificate of Completion for the course in quality beverage service  Certificate of Completion “Carnival Cruises The Consummate Host”  Certificate of Completion “Basic food safety – bar”  Certificate of Completion “Norovirus”  Certificate of Proficiency in Designated Security Duties  “Basic safety, fire fighting, first aid” certificate  “Training for personnel serving on passenger ships other then RO-RO passenger ships (V/3)” certificate  Crowd management course  Manual Handling Certificate  Bermuda ID card  Intensive courses of bartender, hospitality training, time management, various psychological courses  Marlins Certificate. Score 95% Additional information  Knowledge of all quality service’s standarts  Languages: English, French, Russian, Belarussian  International Driving License  PC: Good computer user (Windows, Microsoft Office, Internet Explorer, 1C)  Excellent organizational and administrative skills  High level of energy, hard-working and result-oriented  Attentive to details, able and eager to work on multiple tasks simultaneously  Gold time management skills Personal Interests Psychology, gym, travelling